Refund policy
Effective Date: Sep/10/2023
Thank you for shopping at Jegato. We value your business and want to ensure your shopping experience is as smooth as possible. Please take a moment to review our return policy to understand your rights and obligations when making a return.
1. Returns and Exchanges
1.1 Eligibility for Returns: We accept returns and exchanges for most products within 20 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
1.2 Non-Returnable Items: The following items are non-returnable:
- Personalized or customized products.
- Gift cards.
- Perishable goods.
- Items marked as "Final Sale.",
2. Returns Process
2.1 Requesting a Return: To initiate a return or exchange, please contact our customer support team or visit our website info@jegato.com to start the return process.
2.2 Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.
3. Refunds
3.1 Refund Processing Time: Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. The refund will be issued using the same payment method used for the original purchase.
3.2 Partial Refunds: In some cases, a partial refund may be issued for items that are not in their original condition, damaged, or missing parts. We will notify you of any applicable deductions from your refund.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team at info@jegato.com.